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DISTANCE SALES AGREEMENT

RIGHTS AND OBLIGATIONS OF THE CONSUMER

  1. The consumer must provide accurate and complete information about themselves and the product/service they wish to purchase. To get the most out of the service quality, the consumer must fully fulfil all the obligations imposed on them by the agreement.
  2. The consumer must make their payment in accordance with the payment plan set out in the distance sales agreement and at the time stipulated.
  3. The consumer is obliged to check the product upon receipt and to report any defect in the product without delay. However, used products are not eligible for return.
  4. The consumer must fulfil the obligation to give notice regarding damage and other matters imposed by the agreement.

ORDER AND SALES CONDITIONS

  1. Our company will process orders placed during working hours (weekdays between 08:30 and 17:30) on the same day. Orders received after 18:00 will be processed during working hours on the following business day.
  2. The consumer accepts, declares and undertakes that all the information they have given our Company regarding the order is accurate and complete, and that they may be contacted, when necessary, via the telephone number and e-mail address stated in the order information.
  3. After the order placed by the consumer has been successfully completed, our company will send an e-mail to the address given by the consumer confirming that the order has been completed.

ORDER CANCELLATION

You can cancel your orders before the username and password for the products you ordered reach you. You can check your order from the My Orders menu. In such cases, if you notify us of your cancellation request by e-mail to info@british.com.tr, your payment will be refunded within 2 to 20 days.

PAYMENT

  1. Payments for orders placed on the website that is the subject of this agreement can be made with credit cards of all banks. If you wish, you can also use money transfer and similar purchase methods for your order. The time at which an order is processed is not the moment it is placed, but the moment when the order amount is blocked on the credit card account or when it is determined that the money has reached our company's accounts.
  2. The consumer is obliged to pay the fees required to use the Site and services that are the subject of this agreement, and all applicable taxes.
  3. In credit card transactions, the transfer of information will be provided by our Company via a secure SSL connection. The consumer's credit card payment and pre-authorisation will be provided automatically by the SANALPOS system. Except in cases of force majeure, the amount collected by our company will not be refunded.
  4. VAT is included in the prices of products on the website that is the subject of the agreement with our Company.
  5. If the consumer is a commercial company, an invoice will be issued in line with the billing information given by the consumer and delivered to the company that placed the order. If the consumer is a natural person, an invoice will be issued and delivered to their address.
  6. Our company's obligation to deliver the consumer's order arises once the consumer's payment for the products purchased is successfully completed following the pre-authorisation of the credit card or bank account.
  7. Our company has the right to change some or all of the services it offers and the pricing policy it applies at any time. Changes to the pricing policy take effect at the same time as the announcement is published on the site.
  8. Our company is not responsible for price errors resulting from typographical and system errors.

PROVISIONS ON DELIVERY

  1. Our company will make the product available to the consumer for use with a username and password within 15 days at the latest from the moment the consumer's order reaches it, and will notify this by e-mail to the e-mail account stated by the user during the order. Our company has the right and authority to extend this period by five more days, provided that prior notice is given.
  2. It is the user's responsibility to state the e-mail address given for delivery correctly and completely. British Institute cannot be held responsible for disruptions caused by the user giving incorrect or incomplete information.
  3. Provided there is a justified reason, our company may supply the consumer with goods or services of equal quality and price before the performance obligation arising from the agreement expires. In addition, if it cannot fulfil its obligations under the agreement, claiming that the service ordered has become impossible to perform, it will notify the consumer of this situation before the performance obligation arising from the agreement expires and will refund the amount paid and all documents creating a debt to the consumer within 2 to 20 days.
  4. If the conditions set out in this agreement are not fully fulfilled by the CONSUMER, our Company will not be responsible for the failure to deliver the products ordered by the consumer.

PROVISIONS ON THE RIGHT OF RETURN

  1. Pursuant to the provision in the relevant law that the consumer “cannot benefit from the provisions on the right of withdrawal in relation to services performed instantly in electronic form (software, music, video clips that can be instantly downloaded to a computer, used and copied; opened cassettes, CDs, DVDs and similar data storage devices; e-newspaper and e-book deliveries; online products that work with a password over the web) and goods delivered instantly to the consumer”, cancellation and refund are not carried out. Although there is no legal obligation to do so, the consumer is given the right to apply to return the product within fourteen days from the date they received it. This period begins when payment is made. Within fourteen days following payment, the consumer notifies their return request in writing to the e-mail address info@britishinstitute.com.tr. If British Institute accepts the return request, within the following 2 to 20 business days it deducts an operation fee from the refund amount and refunds the remaining amount in cash to the Consumer's credit card account if they paid by credit card, to the account from which the transfer was made if they paid by bank transfer, or to another account notified by the Consumer in writing. The operation fee is 250 TL for cash orders and 295 TL for credit card orders. Return requests made after fourteen days and/or through other communication channels will not be considered; our company will not take back the product or refund its price.
  2. If the consumer returns the product or withdraws from the purchase, they must return the product to our company in full, together with all copies of the invoice.
  3. The price of the product returned by the consumer will be refunded to the consumer by our company within 2 to 20 days. Our company is not responsible for delays by the consumer's bank in crediting this amount to the consumer's account.
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