PRIVACY AND SECURITY POLICY
Our company may collect personal data for various purposes. Below we explain how and in what way the personal data collected is gathered and how and in what way this data is protected.
By becoming a member or filling in the various forms and surveys on our Store, certain personal information about members (such as name and surname, company details, telephone, address or e-mail addresses) is collected by our Store by the nature of the business.
From time to time, our company may send its customers and members campaign information, information about new products and promotional offers. Our members can make any choice about whether or not to receive such information when they sign up, and can later change this choice in the account details section after logging in, or give notice via the link in the information message they receive.
Personal information sent electronically to our store by our members during the approval process carried out via our Store or by e-mail will not be disclosed to third parties outside the purposes and scope set out in the “User Agreement” we have made with our Members.
To identify system-related problems and quickly resolve any problems or disputes that may arise regarding the service provided, our Company records and uses its members' IP addresses. IP addresses may also be used to identify users in general terms and to collect comprehensive demographic information.
Our Company may also use the requested information, outside the purposes and scope set out in the Membership Agreement, for direct marketing by itself or by the parties it cooperates with. Personal information may also be used to contact the user when necessary. Information requested by our Company, information provided by the user or information about transactions made via our Store may be used by our Company and the parties it cooperates with, outside the purposes and scope set out in the “Membership Agreement”, in various statistical evaluations, database creation and market research, without disclosing the identity of our members.
Our Company undertakes to keep confidential information strictly private and confidential, to treat this as an obligation of secrecy, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain, from unauthorised use or from disclosure to a third party.
CREDIT CARD SECURITY
Our Company gives top priority to the security of credit card holders who shop on our shopping sites. Your credit card details are never stored on our system.
When you enter the transaction process, there are two things to look out for to be sure you are on a secure site. One of them is a key or padlock symbol at the bottom of your browser. This shows that you are on a secure web page and that all your information is protected by encryption. This information is used only in connection with the sales process and in line with your instructions. Credit card information used during shopping is encrypted with the 128- and 256-bit SSL (Secure Sockets Layer) protocol, independently of our shopping sites, and sent to the relevant bank for verification. If the card is approved for use, the purchase continues. Since no card information can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of the payment/invoice/delivery address information for orders placed online by credit card is checked by our company against Credit Card Fraud. Therefore, for the orders of customers ordering from our shopping sites for the first time to proceed to the supply and delivery stage, the accuracy of their financial and address/telephone information must first be confirmed. To check this information, the credit card holder or the relevant bank is contacted if necessary.
Only you can access and change all the information you provide when you become a member. As long as you keep your member login details secure, it is not possible for others to access or change information about you. For this purpose, membership transactions take place within a 128-bit SSL secure area. This system is an international encryption standard that cannot be broken.
Online shopping sites that have an information line or customer service and state their full address and telephone details are more popular today. This way you can get detailed information about anything you are unsure about and find out more reliably how trustworthy the company providing the online shopping service is.
Note: We recommend that you check that the company's full address and telephone number appear on online shopping sites. If you are going to shop, note down all the telephone/address details of the store before you buy. If you are not sure, call to confirm before you shop. All information about our company and its location is stated on all of our company's online shopping sites.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
The identity and credit card information you send us by the credit card mail-order method will be kept by our company according to the principle of confidentiality. This information is held for 60 days against possible chargeback disputes with the bank and is then destroyed. If any amount other than the amount on the mail-order form approved by you for the products you ordered is charged to your card, you can naturally dispute it with the bank and prevent that amount from being paid, so it poses no risk.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our Store may link to other sites within its website. Our Company bears no responsibility for the privacy practices and content of sites accessed via these links. Advertisements published on our Company's site are distributed to our users through our advertising business partners. The Privacy Policy Principles in this agreement relate only to the use of our Store and do not cover third-party websites.
EXCEPTIONAL CASES
In the limited cases set out below, our Company may disclose users' information to third parties outside the provisions of this “Privacy Policy”. These cases, limited in number, are:
- To comply with obligations imposed by legal rules in force issued by the competent legal authority, such as Laws, Decrees having the Force of Law, Regulations, etc.;
- To fulfil and implement the requirements of the “Membership Agreement” and other agreements concluded between our Store and its users;
- Where information about users is requested for the purpose of an investigation or inquiry duly conducted by the competent administrative and judicial authority;
- Cases where providing information is necessary to protect users' rights or safety.
E-MAIL SECURITY
Never write your credit card number or passwords in e-mails you send to our Store's Customer Services about any of your orders. Information in e-mails can be seen by third parties. Our Company cannot under any circumstances guarantee the security of information transmitted by your e-mails.
BROWSER COOKIES
Our Company may obtain information about users visiting our store and their use of the website using a technical communication file (Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in main memory. The technical communication file makes using the Internet easier by storing status information and preferences about the site.
The technical communication file helps obtain statistical information about how many people visit the site, for what purpose and how many times a person visits the site and how long they stay, and helps generate advertising and content dynamically from user pages designed specifically for users. The technical communication file is not designed to retrieve data or any other personal information from main memory or your e-mail. Most browsers are initially designed to accept technical communication files, but users can change their settings if they wish so that technical communication files are not received or a warning is given when one is sent.
Our Company may change the provisions of this “Privacy Policy” at any time by publishing them on the site or by sending e-mails to users. If the provisions of the Privacy Policy change, they take effect on the date they are published.
For any questions and suggestions about our privacy policy, you can send an e-mail to info@british.com.tr. You can reach our Company using the contact details below.
Company Name: BRITISH INSTITUTE YABANCI DIL KURSLARI
Address : LATİLOKUM SOKAK NO:2 /15-16 MECİDİYEKÖY – SISLI / ISTANBUL 34381
E-mail: info@british.com.tr
Tel: +90-8505323977
Tel: +90-2122510909
DISTANCE SALES AGREEMENT
RIGHTS AND OBLIGATIONS OF THE CONSUMER
- The consumer must provide accurate and complete information about themselves and the product/service they wish to purchase. To get the most out of the service quality, the consumer must fully fulfil all the obligations imposed on them by the agreement.
- The consumer must make their payment in accordance with the payment plan set out in the distance sales agreement and at the time stipulated.
- The consumer is obliged to check the product upon receipt and to report any defect in the product without delay. However, used products are not eligible for return.
- The consumer must fulfil the obligation to give notice regarding damage and other matters imposed by the agreement.
ORDER AND SALES CONDITIONS
- Our company will process orders placed during working hours (weekdays between 08:30 and 17:30) on the same day. Orders received after 18:00 will be processed during working hours on the following business day.
- The consumer accepts, declares and undertakes that all the information they have given our Company regarding the order is accurate and complete, and that they may be contacted, when necessary, via the telephone number and e-mail address stated in the order information.
- After the order placed by the consumer has been successfully completed, our company will send an e-mail to the address given by the consumer confirming that the order has been completed.
ORDER CANCELLATION
You can cancel your orders before the username and password for the products you ordered reach you. You can check your order from the My Orders menu. In such cases, if you notify us of your cancellation request by e-mail to info@british.com.tr, your payment will be refunded within 2 to 20 days.
PAYMENT
- Payments for orders placed on the website that is the subject of this agreement can be made with credit cards of all banks. If you wish, you can also use money transfer and similar purchase methods for your order. The time at which an order is processed is not the moment it is placed, but the moment when the order amount is blocked on the credit card account or when it is determined that the money has reached our company's accounts.
- The consumer is obliged to pay the fees required to use the Site and services that are the subject of this agreement, and all applicable taxes.
- In credit card transactions, the transfer of information will be provided by our Company via a secure SSL connection. The consumer's credit card payment and pre-authorisation will be provided automatically by the SANALPOS system. Except in cases of force majeure, the amount collected by our company will not be refunded.
- VAT is included in the prices of products on the website that is the subject of the agreement with our Company.
- If the consumer is a commercial company, an invoice will be issued in line with the billing information given by the consumer and delivered to the company that placed the order. If the consumer is a natural person, an invoice will be issued and delivered to their address.
- Our company's obligation to deliver the consumer's order arises once the consumer's payment for the products purchased is successfully completed following the pre-authorisation of the credit card or bank account.
- Our company has the right to change some or all of the services it offers and the pricing policy it applies at any time. Changes to the pricing policy take effect at the same time as the announcement is published on the site.
- Our company is not responsible for price errors resulting from typographical and system errors.
PROVISIONS ON DELIVERY
- Our company will make the product available to the consumer for use with a username and password within 15 days at the latest from the moment the consumer's order reaches it, and will notify this by e-mail to the e-mail account stated by the user during the order. Our company has the right and authority to extend this period by five more days, provided that prior notice is given.
- It is the user's responsibility to state the e-mail address given for delivery correctly and completely. British Institute cannot be held responsible for disruptions caused by the user giving incorrect or incomplete information.
- Provided there is a justified reason, our company may supply the consumer with goods or services of equal quality and price before the performance obligation arising from the agreement expires. In addition, if it cannot fulfil its obligations under the agreement, claiming that the service ordered has become impossible to perform, it will notify the consumer of this situation before the performance obligation arising from the agreement expires and will refund the amount paid and all documents creating a debt to the consumer within 2 to 20 days.
- If the conditions set out in this agreement are not fully fulfilled by the CONSUMER, our Company will not be responsible for the failure to deliver the products ordered by the consumer.
PROVISIONS ON THE RIGHT OF RETURN
- Pursuant to the provision in the relevant law that the consumer “cannot benefit from the provisions on the right of withdrawal in relation to services performed instantly in electronic form (software, music, video clips that can be instantly downloaded to a computer, used and copied; opened cassettes, CDs, DVDs and similar data storage devices; e-newspaper and e-book deliveries; online products that work with a password over the web) and goods delivered instantly to the consumer”, cancellation and refund are not carried out. Although there is no legal obligation to do so, the consumer is given the right to apply to return the product within fourteen days from the date they received it. This period begins when payment is made. Within fourteen days following payment, the consumer notifies their return request in writing to the e-mail address info@britishinstitute.com.tr. If British Institute accepts the return request, within the following 2 to 20 business days it deducts an operation fee from the refund amount and refunds the remaining amount in cash to the Consumer's credit card account if they paid by credit card, to the account from which the transfer was made if they paid by bank transfer, or to another account notified by the Consumer in writing. The operation fee is 250 TL for cash orders and 295 TL for credit card orders. Return requests made after fourteen days and/or through other communication channels will not be considered; our company will not take back the product or refund its price.
- If the consumer returns the product or withdraws from the purchase, they must return the product to our company in full, together with all copies of the invoice.
- The price of the product returned by the consumer will be refunded to the consumer by our company within 2 to 20 days. Our company is not responsible for delays by the consumer's bank in crediting this amount to the consumer's account.
.
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION – REFUND TERMS AND CONDITIONS
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other laws in force, regarding the sale and delivery of the product they purchase.
3. Each product purchased is delivered to the person and/or organisation at the address indicated by the buyer, provided that the legal period of 30 days is not exceeded. If the product is not delivered within this period, Buyers may terminate the agreement.
4. The purchased product must be delivered complete, in accordance with the specifications stated in the order and, if any, with documents such as a warranty certificate and user manual.
5. If selling the purchased product becomes impossible, the seller must notify the buyer of this in writing within 3 days of learning of it. The total price must also be refunded to the Buyer within 2 to 20 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the product they purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE THROUGH UNAUTHORISED USE OF A CREDIT CARD:
8. If, after the product has been delivered, it is determined that the credit card with which the buyer paid was used unlawfully by unauthorised persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the SELLER within 3 days.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEABLE REASONS:
9. If force majeure events that the Seller could not have foreseen occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and paid in cash, this amount will be paid back in cash within 2 to 20 days of the cancellation. If the Buyer paid by credit card and cancels, the price of the product will again be refunded to the bank within 2 to 20 days of the cancellation; however, it may take the bank 2-3 weeks to transfer it to the buyer's account.
RIGHT OF WITHDRAWAL:
Although the relevant law states that the consumer “cannot benefit from the provisions on the right of withdrawal in relation to services performed instantly in electronic form (software, music, video clips that can be instantly downloaded to a computer, used and copied; opened cassettes, CDs, DVDs and similar data storage devices; e-newspaper and e-book deliveries; online products that work with a password over the web) and goods delivered instantly to the consumer”, British Institute, relying on its confidence in the quality and benefit of the product it sells and despite having no legal obligation to the Consumer, grants the right to return the product within fourteen days of the purchase date if the consumer has not received the product. If the consumer has not received the product, the consumer notifies their return request in writing to info@british.com.tr . Within 2 to 20 business days following acceptance of the return request, British Institute deducts a 10% operation fee from the contract amount and refunds the remaining amount in cash to the Consumer's credit card account if they paid by credit card, to the account from which the transfer was made if they paid by bank transfer, or to another account notified by the Consumer in writing. Return requests made after fourteen days and/or through other communication channels will not be considered; our Company will not take back the product or refund its price.
- SELLER'S CONTACT DETAILS FOR NOTICES OF WITHDRAWAL:
COMPANY
Company Name: BRITISH INSTITUTE YABANCI DIL KURSLARI
Address: LATİLOKUM SOKAK NO:2 /15-16 MECİDİYEKÖY – SISLI ISTANBUL 34381
E-mail: info@british.com.tr
WITHDRAWAL PERIOD:
- If what the Buyer has purchased is a service, and the Buyer has not received the product, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where performance of the service has begun with the consumer's approval before the withdrawal period ends.
- Costs arising from exercising the right of withdrawal are borne by the BUYER.
- To exercise the right of withdrawal, written notice must be given to the SELLER within 14 (fourteen) days by registered mail with return receipt, fax or e-mail using the contact details stated in Article 12, and the product must not have been used, within the framework of the provisions on “Products for Which the Right of Withdrawal Cannot Be Exercised” set out in this agreement.
15.1. For orders placed using a special discount code / gift voucher off the list price, the return period granted by the company will be 7 (seven) days.
15.2 In any case, whatever the circumstances, a return request must be made no later than 30 calendar days after the order date. Otherwise, no return will be processed under any circumstances. For return requests made within less than 30 days, the relevant provisions written in this agreement apply.
EXERCISING THE RIGHT OF WITHDRAWAL:
- The invoice for the product delivered to a third party or to the BUYER (if the invoice for the product to be returned is corporate, it must be sent together with a return invoice issued by the company when returning it. Returns of orders invoiced in the name of companies cannot be completed unless a RETURN INVOICE is issued.)
- The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.
RETURN CONDITIONS:
- The SELLER is obliged, within 2 to 20 business days at the latest from receipt of the written notice of withdrawal, to refund the total price to the BUYER after deducting a 10% operating cost from the total amount to be refunded, to return the documents creating a debt for the BUYER, and to take back the product within 20 days.
- If the product has reached the Consumer, the return processing period begins after the invoice has been returned and, if necessary, IBAN details have been sent to British Institute. British Institute will not be responsible for delays caused by invoices sent late.
- If the value of the goods decreases or return becomes impossible for a reason attributable to the BUYER's fault, the BUYER is obliged to compensate the SELLER's losses in proportion to their fault. However, the BUYER is not responsible for changes and deterioration resulting from the proper use of the goods or product within the withdrawal period.
- If exercising the right of withdrawal causes the purchase to fall below the campaign limit set by the SELLER, the discount obtained under the campaign is cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
- Under the Regulation, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and storage devices and computer consumables, cannot be returned if their packaging has been opened by the BUYER. In addition, under the Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer's approval before the withdrawal period ends.
The course purchased is a single complete package and cannot be divided. The order and the contract state how many days and/or months the course will last. The levels within the course only indicate different stages. The course purchased is a single complete package and cannot be divided.
DEFAULT AND ITS LEGAL CONSEQUENCES
- If the BUYER defaults when making payments by credit card, they accept, declare and undertake that they will pay interest under the credit card agreement between them and the card-issuing bank and will be liable to the bank. In this case, the relevant bank may take legal action and may claim the resulting costs and attorney's fees from the BUYER, and in all circumstances, if the BUYER defaults on their debt, the BUYER agrees to pay the loss and damage suffered by the SELLER due to the late performance of the debt.
PAYMENT AND DELIVERY
- Bank transfer or EFT (Electronic Funds Transfer) can be made to the account of BRİTİSH İNSTİTUTE YABANCI DİL KURSLARI at Ziraat Bankası: IBAN: TR19 0001 0007 5795 7229 7950 01.
On our site you can use your credit cards – any type of credit card – to pay online in a single payment or in online instalments. For online payments, the amount may be charged to your credit card at the end of your order.
